How to Scoot: An Updated 2021 Beginner’s Guide for Scooting
May 25th, 2021
All you need to know to safely ride, park, and enjoy the benefits of Scoot.
How to Ride a Scoot
1.) Download the app
The first step in riding a Scoot is downloading the Scoot app. It takes a few seconds using this link. You’ll be asked to create an account and add a payment method.
*Pro tip: Scoot is committed to providing micromobility access for all riders. To learn about our non-smartphone access and cash payment programs, email us at email@example.com.
2.) Find a Scoot
To find an available Scoot nearby, simply open the app. You will immediately be taken to our service map that displays nearby vehicles, riding zones and more.
*Pro tip: Tap on any Bird icon to see pricing information and to access the vehicle reserve option.
3.) Unlock your vehicle
To unlock a Scoot, simply tap on the large button centrally located on the service map. This will open your phone’s camera and allow you to scan the QR code easily located at the top of the vehicle. You can also manually enter the alpha-numeric code located just below the QR code.
4.) Ride safely
To get riding, start by kicking forward with your foot to gain momentum then use the thumb accelerator to control your speed. Apply pressure to the handbrake to decelerate and come to a stop.
Like cyclists, riders are required to abide by all local traffic laws. Remember to always ride in a bike lane when available and never ride on the sidewalk.
*Pro tip: Our Scoots are equipped with “Beginner Mode” for softer acceleration. Learn more here.
How to Park a Scoot
1.) When parking your scooter:
- Do lock the scooter securely. Vehicles should be upright, parallel to the bike rack, and within the footprint of the bicycle racks. They should not block the path of travel, access to other street furniture or amenities, or hang over the curb into the street.
- Do not lock your scooter to another vehicle on the rack. That’s no fun for anyone!
2.) End your ride
Once your Scoot is properly parked, simply tap the “End Ride” button in your Scoot app. You will be prompted to take a photo of your vehicle in-app to ensure that it has been parked correctly. Once your photo has been submitted, you’re good to go!
*Pro tip: To ensure we’re all doing our part and remembering the rules, there is a small $5 fee for anyone who does not take a ride end photo showing their scooter securely locked to a bike rack.
Scoot believes in providing environmentally friendly transportation for everyone. That’s why we’ve developed pricing plans to help ensure everyone can access our shared vehicles.
Scoot’s Community Pricing Program offers a 50% discount to low income riders, Pell grant recipients, select local nonprofit and community organizations, veterans and senior citizens. It’s designed to be the most inclusive micromobility discount program available anywhere. Learn more here.
Scoot makes it easy to resolve issues and get answers to your questions quickly.
For rapid answers to the most frequently asked questions, visit our Help Center (available in over 15 languages).
To get in contact with the Scoot team for inquiries or quick problem resolution, visit our Contact Us page.
Use Community Mode to report an issue directly from the Scoot app. Simply tap the “!” symbol in the bottom left corner of the service map.