Stories > A new way to secure your scooter

A new way to secure your scooter

January 14th, 2019

During this kick scooter pilot program, our goal is to collect enough data to serve San Francisco with the best possible kick scooter experience.

We have been testing service areas, overnight availability, and new vehicle features to keep our fleet of scooters charged and available to riders.

In the coming weeks, you’ll be seeing two new types of kick scooters on the roads of SF. Some will have high tech locks that can be unlocked using the app, and others will have combinations locks that you’ll unlock yourself using a combination provided by the app. These locks will make scooters easier to find by ensuring that they stay in the furniture zone and don’t wander when they’re not reserved by a rider. A mix of these scooters will be available in SF for the next few months.

The locks are extremely easy to use; once you start your ride, you’ll either get a popup prompting you to unlock your kick or a popup with the combination that you can use to manually unlock the kick. Remember to secure the lock before you start riding. At the end of your ride, you’ll get another popup prompting you to lock the scooter securely.


You’ll see either of these popups for the next couple of months.

Have you ridden a scoot with a lock? We’d love to hear what you thought! Send us an email at with your feedback.