Stories > More free scoots for everyone!

More free scoots for everyone!

March 2nd, 2017

We’re expanding the number of “Free” scoots available to our riders! Scoots marked with a “Free ” icon on the map now include not only low battery scoots that need to charge, but also scoots that need to be moved for street cleaning or other parking regulations.

Here’s how it works:

1. Find a scoot with a “Free” icon displayed on the map

2. Reserve it and ride it to one of our Scoot garages

3. Plug it in and…  your first 30 mins are FREE!

While you still need to end your ride at a powered garage and plug in (no street parking), you will now find more scoots that are marked “Free” that have the battery range to get you where you want to go.

The new “Free” scoot icon looks like this:

FAQs for how to get these FREE rides:

Q. What’s a “Free” scoot?
A. A scoot marked with the “Free” icon that needs to end it’s ride in a garage. They appear with a different icon in the app (see above).

Q. How do I get my ride for free?
A. The first 30 minutes of your ride will be free when you take a scoot with the “Free” icon from on-street parking to a garage and plug in.

Q. How long can my ride be and still be free?
A. You’ll have up to 30 minutes to get to the garage and plug in. After the first 30 minutes, you will be charged your standard rate for the rest of your ride.

Q. Do I still have to reserve my parking spot in a garage?
A. Yes! You always need to reserve a parking spot at a garage ahead of time.

Q. Do I have to plug the scoot in?
A. Yes. If you don’t plug in,  your ride won’t be free.

Q. How do swaps work with these free rides?
A. If you ride a low-battery scoot to a garage and plug in and swap for a fresh scooter, only the first part of your ride will be free. You’ll be charged your plan’s rates for the second scoot.

Q. What if the scoot runs out of battery?
A. Don’t overestimate the range of a low-battery scoot! If it shows 2 miles, and your office is 4 miles away at the top of Bernal Heights, don’t risk it! Grab a scoot with more battery for that trip. The $50 Rescue Fee for abandoned scoots still applies.