Terms of Service
Last Updated: 07/19/2019
Welcome and thank you for your interest in Scoot Rides, Inc. The following Terms of Service, and any additional terms incorporated by reference herein (collectively, the “Terms“), govern your access and use of the services available through our website located at scoot.com (the “Site“), any third party platforms and services approved by Scoot (e.g., Facebook, Google) (“Third Party Sites“), our proprietary software application accessible via a mobile device (the “App“), and the rental and usage of shared transportation vehicles, including electric motor-scooters (each a “Light Electric Vehicle“, “LEV” or “Vehicle“). The Site, the App, any access through Third Party Sites, and the rental and usage of LEVs are, collectively, the “Services.” The terms “we“, “our“, and “Scoot” refer to Scoot Rides, Inc. These Terms of Service apply to the ‘Scoot’ app. The terms “you” and “your” refer to individuals visiting the Site, the App, and/or using the Services (including individuals who have registered for an account on the App to rent LEVs, who are referred to as “Users“).
PLEASE NOTE: THIS AGREEMENT GOVERNS HOW DISPUTES BETWEEN YOU AND SCOOT CAN BE RESOLVED. IT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 14). PLEASE READ CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING, IF APPLICABLE, YOUR RIGHT TO OPT OUT OF ARBITRATION.
IN ADDITION, BY REGISTERING FOR, ACCESSING, AND/OR OTHERWISE USING THE SITE OR SERVICES IN ANY MANNER, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE, WITHOUT LIMITATION OR QUALIFICATION, TO BE BOUND BY THIS AGREEMENT (INCLUDING THE DISPUTE RESOLUTION AND ARBITRATION PROVISIONS IN SECTION 14) AND YOU ACCEPT ALL OF FOLLOWING TERMS, INCLUDING ANY FUTURE MODIFICATIONS, AND ALL POLICIES OF THE SITE AND APP ARE INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE – AND ARE NOT AUTHORIZED TO USE – THE SERVICES. IF THE INDIVIDUAL WHO SUBMITS AN APPLICATION DOES SO ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, THE INDIVIDUAL REPRESENTS THAT HE OR SHE HAS THE AUTHORITY TO BIND THAT ENTITY TO THE AGREEMENT. The Services are available only to persons who can form legally binding contracts under applicable law. Without limiting the foregoing, the Services are not intended for individuals under the age of 18. If you do not qualify for the Services, please do not attempt to register for or use the Services.
1.1. Consideration. You understand and agree that these Terms are entered into in consideration of your use of the Services and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged.
1.2. Changes to these Terms. The Site, App, and other portions of the Services are owned and operated by Scoot. Scoot reserves the right to revise these Terms, including changes to the Rate Schedule, the Rules to Ride, and the Collision and Insurance Policy, in its sole discretion at any time and without prior notice to you other than by posting the revised Terms on the Site, App, or on or within the Service. Any revisions to the Terms are effective upon posting. The Terms will be identified as of the most recent date of revision. You should visit this page regularly to ensure your continued acceptance of these Terms. Your continued use of the Services after any revision to these Terms constitutes your binding acceptance of the revised Terms. Notwithstanding the preceding sentences of this Section 1.2, no revisions to these Terms will apply to any dispute between you and Scoot that arose prior to the date of such revision.
1.3. Light Electric Vehicle Use. The Services include the rental and use of Light Electric Vehicles through the App subject to these Terms. You may use LEVs belonging to Scoot after registering and being approved for a User Account and paying any corresponding User Fees, if applicable. The User does not, by these Terms or otherwise, acquire any rights of ownership or control over Scoot, its operations or finances, or any LEVs or other transportation device made available for use by Users. Scoot is the owner of the LEVs and any item it makes available to User during the term of these Terms.
1.4. Corporate User Agreement. Scoot may enter into agreements (each a “Corporate User Agreement“) with businesses and other legal entities to provide the Services (each an “Entity“) to the employees or members of such businesses or other legal entities (each a “Corporate User“). A Corporate User shall be treated as a User for purposes of these Terms, provided however, if the Corporate User Agreement specifies usage for specific purposes, the Entities, not Scoot, shall be responsible for communicating such allowable usage to such Corporate Users. Each Entity and their respective Corporate Users are jointly and severally responsible for their commitments to Scoot and for any claim or other action Scoot might take against them.
1.5. Evolving Nature of Services. The Services are new and subject to change at any time. We are continually looking to improve the Services but if you are at any time dissatisfied with the Services, then your sole remedy is to discontinue use of the Services. However, we do want to hear from our users so do not hesitate to send us an email at firstname.lastname@example.org to let us know what you think.
“Collision and Insurance Policy” means the Collision and Insurance Policy available at scoot.com/united-states/collision-and-insurance-policy and found on the App for your geographic location, as it may be updated by Scoot from time to time, which policy is incorporated here by reference.
“Application” means the application process which must be completed on the App in order to become a User of LEVs provided by Scoot.
“Orientation” means training provided by Scoot, for no additional charge, to Users to orient Users with Scoot LEVs and their appropriate use. Such training may include, but not limited to, video, animations, and other visuals with text and verbal instructions on our Site or App.
“Rate Schedule” means the rate schedule available at scoot.com/united-states/rate-schedule and found on the App for your geographic location, as it may be updated by Scoot from time to time, and which is expressly incorporated herein by reference.
“Rules to Ride” means the rules available at scoot.com/united-states/rules-to-ride and found on the App for your geographic location, as it may be updated by Scoot from time to time, and which is expressly incorporated herein by reference.
“User” means an individual that has submitted an Application, registered for a User Account and been approved for use of the LEVs.
“User Account” means an application-based portal provided on the App by Scoot that is used by a User to manage its account, billing information and other User information (e.g., name, address, email address, use privileges).
“User Fees” means the agreed upon fees set forth in the Rate Schedule in the App for your geographic location, and as adjusted from time to time. User Fees may be reduced or waived, depending on promotional offers.
“User Term” means the agreed upon time period set forth in an Application, and all subsequent renewal periods.
3. USE OF THE SERVICES
You are responsible for obtaining at your own expense all equipment and services needed to access the Services, including but not limited to a mobile device that is compatible with the App. If you are accessing the Services by a mobile device, your wireless carrier may charge you fees for data, text messaging, and other wireless access or communications services. We do not guarantee that our mobile Services can be accessed through all wireless devices or service plans or are available in all geographical locations.
4.1. Children. The Services are not intended for persons under 18, including children under the age of 13. By using the Services, you affirm that you are at least 18 years of age. If you are under the age of 18, you must not use, access, or register for the Services.
4.3. Accuracy of Information. You agree to provide true, accurate, current, and complete information about yourself as requested in any registration forms required by Scoot. You also agree to update the information about yourself promptly, and as necessary, to keep it current and accurate. If messages sent to an email address provided by you are returned as undeliverable or if payment information provided is incorrect, Scoot reserves the right to terminate your account immediately with or without notice to you and without any liability to you or any third party.
4.4. Invitation Service. Scoot may offer an invitation service to tell a friend about the Services. If you choose to use our invitation service, we may ask you for information needed to send the invitation, such as your friend’s email address. We may also offer you the opportunity to invite your friend via Third Party Sites. We will automatically send your friend an email inviting him or her to try the Service. By providing email addresses of non-users, you represent that you have the right to do so and that such information may also be provided to the Third Party Sites that you have designated to contact the non-user. We store and use this information to send this invitation, to register a friend if your invitation is accepted, and to track the success of our invitation service. Your friend may contact us at email@example.com to request that we remove this information from our database.
5. RATES; SECURITY DEPOSIT; PAYMENT OPTIONS
5.1. Fees. The User agrees to pay to Scoot the User Fees (when applicable) and other charges and fees, in accordance with the type of Service User has selected and as set forth in the Rate Schedule.
5.2. No Refunds. All fees relating to the Services, including any User Fees, if charged, and other costs and fees as provided in these Terms and the Rate Schedule are final and nonrefundable. If an application fee is required in connection with submitting an Application, such application fee is nonrefundable once Scoot has paid to check the applicant’s motor vehicle record.
5.3. RENEWAL: IF YOU SELECT A USER PLAN THAT INCLUDES A MONTHLY USER FEE, SCOOT WILL IMMEDIATELY CHARGE THE MONTHLY PAYMENT TO YOUR SELECTED PAYMENT METHOD FOR THE FIRST MONTH, AND WILL RENEW SUCH USER PLAN AUTOMATICALLY AT THE END OF THE MONTHLY PERIOD, AND CHARGE THE MONTHLY USER FEE FOR SUCCESSIVE MONTHS, UNLESS YOU CANCEL YOUR USER PLAN, OR SELECT A DIFFERENT PLAN, WITHIN 30 DAYS OF SELECTING YOUR USER PLAN.
5.4. Security Deposit. Users may be required to pay Scoot a refundable security deposit, depending on their User Account, geographic location, type of LEVs being rented, or because Scoot determines (at its sole discretion) that the User, or potential User, may present a higher risk than other potential Users. No interest will be calculated or paid on any security deposit. Within 60 days following the termination of a User Account, any security deposit shall be reimbursed to the User, less any amounts owed to Scoot by the User under the Terms. Should the security deposit be insufficient to cover the amounts owed, Scoot reserves the right to take any actions necessary to recover the full amount and charge User any and all reasonable fees associated with its collection efforts.
5.5. Method of Payment. User shall pay all fees and costs incurred when due, including application fees (if applicable), User Fees (if applicable), and other costs and fees as provided in these Terms and the Rate Schedule. User agrees that Scoot may charge User’s selected payment method for any such payments. Scoot accepts payments through payment methods detailed on the applicable payment screen, which may include various credit and debit cards, Stripe, Square, Venmo, and PayPal. User may be asked to provide Scoot with a debit or credit card number from a card issuer that Scoot accepts in order to activate and/or pay for any fees related to the Services.
5.6. Pre-Authorization. Scoot may seek pre-authorization of User’s credit card account prior to a fee or cost becoming due to verify the credit card is valid and/or has the necessary funds or credit available to cover such fees or costs. Such pre-authorization may be in an amount up to the full replacement cost of the Scoot LEV. These pre-authorizations will reduce User’s available balance by the authorization amount until it is released or reconciled with the actual charge. User should contact its card issuer if it has additional questions regarding when an authorization amount will be removed from a statement. Charges occur within a reasonable time of the transaction or shortly thereafter, and multiple charges during the same period may be aggregated together. Scoot does not accept payment forms other than those specified on the applicable payment screen.
5.7. Taxes. User is responsible for paying any governmental taxes imposed on User’s use of the Services, including, but not limited to, sales, use or value-added taxes. To the extent Scoot is obligated to collect such taxes, the applicable tax will be added to User’s invoice.
5.8. DISPUTED CHARGES. USER AGREES TO SUBMIT ANY DISPUTES REGARDING ANY CHARGE TO USER IN WRITING TO SCOOT WITHIN 30 DAYS OF SUCH CHARGE, OTHERWISE SUCH DISPUTE WILL BE WAIVED AND SUCH CHARGE WILL BE FINAL AND NOT SUBJECT TO CHALLENGE. DURING SUCH TIME AS THE DISPUTED CHARGES ARE OUTSTANDING, SCOOT RESERVES THE RIGHT TO SUSPEND A USER ACCOUNT.
5.9. Delinquent Accounts. Any User Account which is delinquent will be suspended or terminated solely at Scoot’ discretion. Any payment option which is rejected may result in suspension or termination of a User Account solely at Scoot’ discretion. The User must notify Scoot in the event of a payment option on record being changed, expiring, or being no longer valid and replace it with a valid payment option. Scoot may seek third party assistance with unpaid or delinquent accounts if the User does not pay outstanding charges.
6. GUIDELINES FOR USE; PROHIBITED ACTIVITIES
6.1. Rules to Ride. Users agree to abide by the Rules to Ride.
6.2. Operating a Scoot LEV under this Agreement requires maintaining a good driving record, and therefore, Scoot may, from time to time, check User’s driving records and reserves the right to terminate a User Account at any time, without notice, if User’s driver’s license is suspended, revoked, invalid or if the User is convicted of driving under the influence of drugs or alcohol or while intoxicated, of reckless driving, or driving more than 20 miles per hour over the legal speed limit.
6.3. Duties and Responsibilities of Users. In addition to the rules set forth in the Rules to Ride, Users agree to the following duties and responsibilities:
6.3.1. Orientation. User agrees to complete an Orientation, which may vary depending on the LEV User wants to rent and use. A User Account will not be activated until a User successfully completes an Orientation for the specific LEV. Successful completion is determined solely in Scoot’ discretion.
6.3.2. Driving Record. User shall promptly notify Scoot in the event that User’s driver’s license is suspended, revoked or invalid or if convicted of driving under the influence of drugs or alcohol or while intoxicated, of reckless driving, or driving more than 20 miles per hour over the legal speed limit.
6.3.3. Promotional Code Abuse. Scoot may, in its sole discretion, create referral and/or promotional codes (“Promo Codes“) that may be redeemed for discounts on future Services and/or a Third Party Provider’s services, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that Scoot establishes. You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by Scoot; (iii) may be disabled by Scoot at any time for any reason without liability to Scoot; (iv) may only be used pursuant to the specific terms that Scoot establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Scoot reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the referral system or Promo Codes by you or any other user in the event that Scoot determines or believes that the use of the referral system or use or redemption of the Promo Code was in error, fraudulent, illegal, or otherwise in violation of these Terms.
6.4. Other Prohibited Activities. In using the Services, you agree not to:
- Upload or otherwise transmit to or through the Services any information that is unlawful, harmful, harassing, defamatory, libelous, threatening, vulgar, sexually explicit, hateful or otherwise objectionable material of any kind or information that contains a link to such objectionable material;
- Attempt to, or harass, abuse, or harm or advocate or incite harassment, abuse or harm of another person or group, including Scoot employees;
- Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation (commercial or otherwise);
- Create a false identify or impersonate another person or entity in any way;
- Solicit or attempt to solicit personal information from other users of the Services;
- Restrict, discourage or inhibit any person from using the Services, disclose personal information about a third person on the Services or obtained from the Services without the consent of such person or collect information about users of the Services;
- Use the Service, without Scoot’ express written consent, for any commercial purpose, including, communicating or facilitating any commercial advertisement or solicitation;
- Undertake, cause, permit or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of any aspect of the Services or any part thereof, or attempt to do any of the foregoing, except and solely to the extent permitted by these Terms, the authorized features of the Services, or by law, or otherwise attempt to use or access any portion of the Services other than as intended by Scoot;
- Gain unauthorized access to the Services, to other users’ accounts, names or personally identifiable information, or to other computers or websites connected or linked to the Services;
- Reproduce, distribute, publicly display, publicly perform, sell, trade, resell or exploit any portion of the Services, use of the Services, access to the Services or content obtained through the Services, for any purpose other than expressly permitted by these Terms, including, by way of example and not limitation, by doing or engaging in any of the following without Scoot’ express written consent:
- framing, embedding and/or passing off User Content obtained from the Services in such a manner as to present them as originating from a source other than the Services;
- copying, caching or reformatting any User Content for commercial purposes in any manner whatsoever, whether by copying to physical or electronic media for purposes of buffering delivery or converting transmissions from the Service to alternative delivery formats;
- altering, defacing, mutilating or otherwise bypassing any approved software through which the Services are made available; and
- using any trademarks, service marks, design marks, logos, photographs or other content belonging to Scoot or obtained from the Services.
6.5. Suspension of Account. Any User Account which is found to be created with fraudulent information will be suspended or terminated solely at Scoot’ discretion. Further, Scoot reserves the right to suspend or terminate any account solely at Scoot’ discretion.
7. PRIVACY; SERVICE SECURITY
7.2. Personal Security. Be smart when using the Services or any Third Party Sites. You should not disclose personal information to strangers that would enable them to locate you offline. This means you should not give out your name, address, place of employment, school, etc., while communicating with other users of the Services.
7.3. Service Security. You are prohibited from violating, or attempting to violate, the security of the Services. Any such violations may result in criminal and/or civil penalties against you, as well as the termination of your privilege to use the Services, at Scoot’ sole discretion. Scoot reserves the right to investigate any alleged or suspected violations and, if a criminal violation is suspected, refer such suspected violation to the appropriate law enforcement agencies and cooperate fully with such investigations, including, but not limited to, the disclosure of any or all of your activities on or related to the Services.
8. INTELLECTUAL PROPERTY
8.1. Materials submitted to the Services; License Grant from you to Scoot
8.1.1. User Content. This section governs any material that you upload or transmit to or through the Services including, without limitation, comments, messages, photographs, or any other form of copyrighted material (collectively, “User Content“). You are solely responsible for all User Content you submit to or through the Services. You agree, represent, and warrant that (i) any User Content you upload or transmit to or through the Services is truthful, accurate, not misleading, and offered in good faith, (ii) you have all rights, licenses, permissions, and authorizations necessary to upload or transmit the User Content to the Services and grant the rights to the User Content as set forth in these Terms, and (iii) the Use (as defined below) of such User Content in a manner consistent with these Terms will not (a) infringe the rights of any third party, including copyright, trademark, patent and other intellectual property rights or other protected rights, such as the rights of privacy or publicity, or (b) require Scoot or any Third Party Site on or through which the Services are made available to pay any fees of any kind to any third party. We have the right, but not the obligation, to monitor, review, access, and remove any or all of your User Content from the Services at our sole discretion.
8.1.3. Reporting of User Content. If you locate any User Content on or through the Services that you find offensive or objectionable, or if you believe any User Content is infringing your intellectual property rights, please report such User Content to Scoot by sending an email to firstname.lastname@example.org. Scoot reserves the sole right, but not obligation, to remove any message that it deems inappropriate in its sole discretion and without any liability to you.
8.2. Intellectual Property Rights
8.2.1. Generally. The content made available on or through the Services, including without limitation, any text, software, graphics, photos, sounds, music, videos and interactive features, but excluding User Content, may be protected by copyright or other intellectual property rights and owned by Scoot or third party licensors of Scoot. No material made available on or through the Services may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without written permission of the copyright owner. Modification of materials obtained from the Services, including, but not limited to, User Content, for any other purpose, including, without limitation, any commercial purpose, is a violation of the copyrights and other proprietary rights of Scoot or its licensors, unless you have obtained express written authorization to the contrary. All design rights, databases and compilations and other intellectual property rights, in each case whether registered or unregistered, and related goodwill are proprietary to Scoot.
8.2.2. Trademarks. All trademarks, service marks, logos and trade names on the Services, whether registered or unregistered, are proprietary to Scoot or to other companies where so indicated. You may not reproduce, download or otherwise use any such trademarks, service marks, logos or trade names without the prior written consent of the appropriate owner thereof.
8.2.3. No Implied Rights. There are no implied licenses granted in these Terms.
8.2.4. Feedback. You agree that Scoot shall acquire, and you hereby grant and otherwise transfer to Scoot, any and all right, title, and interest in and to any actual or suggested modifications, design changes, improvements, and other information regarding the features and performance of the Services you offer (“Feedback“) to Scoot, without the payment of additional consideration.
8.3. Notice and Procedure for Making Claims of Copyright or Other Intellectual Property Infringements
8.3.1. If you are a copyright owner or an agent thereof, and you believe that any content posted on the Site or App infringes your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA“) by providing our Designated Copyright Agent with the following information in writing (see 17 U.S.C. § 512(c)(3) for further detail):
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Site or App are covered by a single notification, a representative list of such works at the Site or App;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled;
- Information reasonably sufficient to permit Scoot to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
8.3.2. The Scoot Designated Copyright Agent to receive notifications of claimed infringement can be reached as follows: Copyright Agent at Scoot Rides, Inc., 1255 Howard St., San Francisco, CA 94103, or by email at: email@example.com. For clarity, only DMCA notices should go to the Scoot Designated Copyright Agent. Any other feedback, comments, requests for technical support or other communications should be directed to Scoot customer service. You acknowledge that if you fail to comply with all of these requirements, your DMCA notice may not be valid.
9. LINKS TO THIRD PARTY SITES
As you use the Services you may notice links to Third Party Sites. These links are for convenience only. If you use these links, you will leave the Services. Certain of these Third Party Sites may make use of Scoot’ proprietary intellectual property rights (such as copyrights, trademarks, service marks, logos and trade names) under license from Scoot. Scoot is not responsible for the availability or content of these Third Party Sites or for any viruses or other damaging elements encountered in linking to a Third Party Site, whether or not Scoot is affiliated with the owners of such Third Party Sites. In addition, the provisioning of these links to Third Party Sites is not an endorsement or approval by Scoot of the organizations sponsoring such Third Party Sites or their products or services. These Terms do not apply to Third Party Sites, and you should review applicable terms and policies, including any relevant privacy policies, associated with any Third Party Sites, applications, software or services.
YOU AGREE THAT SCOOT WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS THE RESULT OF ANY SUCH DEALINGS YOU MAY HAVE ON OR THROUGH A THIRD PARTY SITE OR AS THE RESULT OF THE PRESENCE OF ANY THIRD PARTY ADVERTISING ON THE SERVICES.
10.1. General Indemnification. You agree to indemnify, defend, and hold harmless Scoot and its parent, subsidiaries, affiliates, investors, sublicensees or any related companies, licensors and suppliers, and their respective directors, officers, employees, agents, representatives, contractors, and assigns, from all damages, injuries, liabilities, costs, fees and expenses (including, but not limited to, attorneys’ fees and court costs) arising from or in any way related to: (1) your use or misuse of the Services; (2) your User Content, including Scoot’ or any user’s Use of your User Content consistent with these Terms; (3) your breach or other violation of these Terms, including any representations, warranties and covenants herein; or (4) your violation of the rights of any other person or entity, including, but not limited to, claims that any User Content infringes or violates any third-party intellectual property rights or other proprietary rights.
10.2. Indemnification for Use of LEVs by Users. User agrees to indemnify, defend, and hold Scoot harmless from all losses, liabilities, damages, injuries, claims, demands, costs, attorneys’ fees, and other expenses incurred by Scoot arising from or related to User’s use of a Scoot LEV or any person permitted by User to use a Scoot LEV.
10.3. Indemnification of LEV Rental Locations. User agrees to indemnify and hold harmless third party garages or locations where Scoot parks its LEVs for Users to pick up, drop off, or otherwise operate during the course of their reservation or while present at said locations using the App and/or with any purpose associated with their Scoot User Accounts.
Notwithstanding the foregoing, Scoot reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Scoot if Scoot, in its reasonable discretion, concludes that you are not adequately protecting Scoot’ interests or are incapable of protecting Scoot’ interests, and you agree to cooperate with Scoot’ defense of these claims. You agree not to settle any matter without the prior written consent from Scoot. Scoot will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
THE SERVICES, USER CONTENT, AND ANY THIRD PARTY CONTENT, SOFTWARE OR APPS MADE AVAILABLE ON OR THROUGH OR IN RELATION TO THE SERVICES, ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” “WITH ALL FAULTS” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SCOOT AND ITS AFFILIATES, PARTNERS, LICENSORS, AND SUPPLIERS HEREBY DISCLAIM ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SCOOT, AN EMPLOYEE OR REPRESENTATIVE OF SCOOT OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. SCOOT AND ITS AFFILIATES, PARTNERS, LICENSORS, AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES OR ANY PART THEREOF, OR ANY PRODUCTS OR CONTENT OFFERED THROUGH THE SERVICES, WILL BE UNINTERRUPTED, OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED.
YOU UNDERSTAND AND AGREE THAT YOU USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN INFORMATION, MATERIALS, OR DATA THROUGH THE SERVICES OR ANY ASSOCIATED SITES OR APPLICATIONS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM USED IN CONNECTION WITH THE SERVICES) OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF SUCH MATERIAL OR DATA.
FOR USERS OF LEVS: SCOOT SHALL NOT BE RESPONSIBLE FOR ANY LOSS OF, OR DAMAGE TO, ANY GOODS IN OR ON THE SCOOT LEV, INCLUDING USER’S MOBILE DEVICE THAT IS RUNNING THE APP, NOR SHALL IT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE TO THIRD PARTIES FOR THE ACTIONS TAKEN BY ANY USER DURING THE PERIOD USER IS RESPONSIBLE FOR A SCOOT LEV.
Approval of a User Account does not guarantee the availability of a Scoot LEV for use by User. The use of Scoot’ LEVs by Users is subject to availability, on a first-come, first-served basis, and although Scoot makes an effort to meet the demand for LEVs by Users, Scoot cannot guarantee that supply will be adequate to provide an LEV to a User at any given time. Scoot cannot and does not guarantee the availability or functionality of a Scoot LEV, whether or not reserved, and shall not be responsible for any direct, indirect, incidental or consequential damages or injuries arising from the reservation, non-availability, supply, operation or use of a Scoot LEV, even if it has been advised of the possibility of such damages.
12. LIMITATION OF LIABILITY
IN NO EVENT WILL SCOOT OR ITS OFFICERS, DIRECTORS, LICENSORS OR SUPPLIERS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH: (1) THE USE OR ACCESS OF OR INABILITY TO USE OR ACCESS THE SITE, APP, OR THIRD PARTY SITES; (2) ANY PRODUCTS ADVERTISED, PROMOTED OR DISPLAYED ON THE SERVICES; (3) CONTENT MADE AVAILABLE THROUGH THE SERVICES; AND (4) EXCEPT WHERE SUCH LOSS OR DAMAGE IS DUE SOLELY TO SCOOT’S NEGLIGENCE, A USER’S USE OF A SCOOT LEV OR LEV ACCESSORIES SUPPLIED BY SCOOT (E.G., HELMET, LOCK), IN EACH INSTANCE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, OR OTHERWISE, WHETHER BASED IN TORT, CONTRACT OR OTHER LEGAL THEORY, EVEN IF SCOOT OR ITS LICENSORS OR SUPPLIERS ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SCOOT OR ITS LICENSORS OR SUPPLIERS BE LIABLE IN THE AGGREGATE FOR ANY DAMAGES INCURRED BY YOU THAT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS OR (B) THE AMOUNT OF FEES YOU HAVE PAID SCOOT IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO THE LIABILITY.
ANY USE OF A SCOOT LEV THAT IS PROHIBITED BY THESE TERMS VOIDS ALL INSURANCE, ACCIDENT, OR LIABILITY COVERAGES PROVIDED IN THE Collision and Insurance Policy, INCLUDING ANY COLLISION DAMAGE WAIVER (WHERE PERMITTED BY LAW); MAKES THE LEV SUBJECT TO IMMEDIATE RECOVERY BY SCOOT WITHOUT NOTICE TO USER; AND MAKES USER RESPONSIBLE FOR ALL LOSS OR DAMAGE TO, OR CONNECTED WITH THE LEV, INCLUDING SCOOT’ EXPENSES, TO THE EXTENT THAT SUCH LOSS OR DAMAGE IS DUE TO SUCH PROHIBITED USE.
A User is responsible for the safe use of any LEV accessories and must check their condition before each use. If any accessory is found not to be in good condition or working order, User should not use such accessory and should promptly notify Scoot and request a replacement.
13. LIMITATIONS; BASIS OF THE BARGAIN
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, YOU AGREE THAT BECAUSE SUCH WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND SCOOT, AND ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND SCOOT, SCOOT’ LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU UNDERSTAND AND AGREE THAT SCOOT WOULD NOT BE ABLE TO OFFER THE SERVICES TO YOU ON AN ECONOMICALLY FEASIBLE BASIS WITHOUT THESE LIMITATIONS.
14. DISPUTE RESOLUTION – ARBITRATION & CLASS ACTION WAIVER (U.S. USERS)
USERS RESIDING IN THE UNITED STATES: PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND SCOOT CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND SCOOT TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.
14.1. Informal Negotiations
To expedite resolution and reduce the cost of any dispute, controversy or claim between you and Scoot (each a “Claim” and collectively “Claims“), you and Scoot agree to first attempt to negotiate any Claim (except those Claims expressly excluded below) informally for at least thirty (30) days before initiating any arbitration. This pre-arbitration negotiation shall be initiated by providing written notice to the other party—including a brief written statement describing the name, address, and contact information of the notifying party, the facts giving rise to the Claim, and the relief requested. You must send such written notice to Scoot Rides, Inc. located at 1255 Howard Street, San Francisco, California, 94103 Attention: Legal. If necessary to preserve a Claim under any applicable statute of limitations, you or Scoot may initiate arbitration while engaging in the informal negotiations.
During this pre-arbitration negotiation, all offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability, in arbitration or other proceeding involving the parties.
After a good faith effort to negotiate, if you or Scoot believe a Claim cannot be resolved informally, the party intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration. In order to initiate arbitration, a claim must be filed with the American Arbitration Association (“AAA“) and the written Demand for Arbitration (available at adr.org) must be provided to the other party, as specified in the Commercial Arbitration Rules (the “AAA Rules“).
14.2. Agreement to Binding Arbitration
IN EXCHANGE FOR THE BENEFITS OF THE SPEEDY, ECONOMICAL, AND IMPARTIAL DISPUTE RESOLUTION PROCEDURE OF ARBITRATION, YOU AND SCOOT MUTUALLY AGREE TO WAIVE YOUR RESPECTIVE RIGHTS TO RESOLUTION OF ALL CLAIMS BETWEEN YOU (EXCEPT THOSE EXPRESSLY EXCLUDED BELOW) IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTES BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS AS SET FORTH HEREIN.
This agreement to arbitrate contained in this Section 14 (“Arbitration Agreement“) is governed by the Federal Arbitration Act and survives the termination of this Agreement and your relationship with Company.
Claims covered by this Arbitration Agreement include, but are not limited to, any dispute, claim or controversy whether based on past, present or future events arising out of or relating to: this Agreement and prior versions (including the breach, termination, enforcement, interpretation or validity thereof); the Scoot Site, App, Services, or LEVs; your relationship with Scoot; the threatened or actual suspension, deactivation or termination of your Account or this Agreement; breach of any express or implied contract or breach of any express or implied covenant; claims arising under federal or state consumer protection laws; claims arising under antitrust laws; claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Civil Rights Act of 1964, Uniform Trade Secrets Act, Americans With Disabilities Act, and state statutes, if any, addressing the same or similar subject matters; and all other federal and state statutory and common law claims.
If there is a dispute about the arbitrability of any Claim (including questions about the scope, applicability, interpretation, validity, and enforceability of this arbitration agreement), you and Scoot agree that this threshold dispute shall be delegated to the arbitrator (not a court) and that the arbitrator shall have initial authority to resolve such threshold disputes, except as expressly provided below.
YOU ACKNOWLEDGE AND UNDERSTAND THAT YOU AND SCOOT ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, UNLESS EXPRESSLY EXCLUDED IN THIS ARBITRATION AGREEMENT. THIS ARBITRATION AGREEMENT IS INTENDED TO REQUIRE ARBITRATION OF EVERY CLAIM OR DISPUTE THAT CAN LAWFULLY BE ARBITRATED, EXCEPT THOSE CLAIMS AND DISPUTES WHICH BY THE TERMS OF THIS ARBITRATION AGREEMENT ARE EXPRESSLY EXCLUDED FROM THE REQUIREMENT TO ARBITRATE.
14.3. Agreement Prohibiting Class Actions and Non-Individualized Relief
Except as otherwise required under applicable law, you and Scoot agree that any arbitration will be limited to the Claim between Scoot and you individually. YOU ACKNOWLEDGE AND AGREE THAT YOU AND SCOOT ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING (“Class Action Waiver“). Further, unless both you and Scoot otherwise agree, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis.
Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules (as defined below), disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (i) the Claim is filed as a class, collective, or representative action and (ii) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, then those Claims shall be severed from any remaining Claims and may remain in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.
14.4. Rules and Logistics Governing Arbitration
The arbitration will be commenced and conducted under the AAA Rules in effect at the time the arbitration is initiated and modified by the terms set forth in this Agreement, and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules“), both of which are available at the AAA website adr.org or by calling the AAA at +1 (800) 778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding. You and Scoot agree that the arbitration shall be administered before a single arbitrator mutually agreed upon by the parties, and if the parties cannot agree within thirty (30) days after names of potential arbitrators have been proposed, then by a single arbitrator who is chosen by the AAA.
As part of the arbitration, both you and Scoot will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim(s). The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision, which shall explain the award given and the findings and conclusions on which the decision is based.
The arbitrator will decide the substance of all Claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules) subject to the following modifications:
- If Scoot initiates arbitration under this Arbitration Agreement, Scoot will pay all AAA filing and arbitration fees.
- If you file a Claim in accordance with this Arbitration Agreement and the associated claim for damages does not exceed USD $10,000, Scoot will pay all AAA filing and arbitration fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
- If you file a Claim in accordance with this Arbitration Agreement and the associated claim for damages exceeds USD $10,000, Scoot shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses, and you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which they perform Tasks, unless a lower fee amount would be owed by you as required by law or the applicable AAA Rules. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. If the arbitrator finds that the substance of your claim or the relief sought is frivolous or brought for an improper purpose, however, then the allocation of fees will be governed by the applicable AAA Rules.
- Except as required by law or the applicable AAA Rules, each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the Claim(s) were litigated in a court, such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).
- At the conclusion of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to the prevailing party, to the extent authorized by applicable law or the applicable AAA Rules.
- Unless you and Scoot agree otherwise, any arbitration hearings between you and Scoot will take place in the county in which you received the Services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration.
14.5. Exceptions to Arbitration
The following types of Claims may be, but are not required to be, arbitrated under the Arbitration Agreement:
- Small claims actions that are within the scope of small claims court jurisdiction and brought on an individual basis;
- Applications for provisional remedies, preliminary injunctions, and temporary restraining orders, including those relating to actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; and
- Claims that may not be subject to arbitration as a matter of general law not preempted by the Federal Arbitration Act.
This Agreement and Arbitration Agreement do not prevent you from participating in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Agreement and do not prevent you from receiving an award for information provided to any government agencies.
14.6. Severability. Except as otherwise provided in the severability provisions in Section 14.3 above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.
14.7. Right to Opt Out of Arbitration Agreement. You may opt out of the Arbitration Agreement by notifying Scoot in writing within thirty (30) days of your agreement to these Terms. To opt out, you must send a written notification to Scoot Rides, Inc. located at 1255 Howard Street, San Francisco, California, 94103, Attention: Legal, that includes (a) your account username, (b) your name, (c) your address, (d) your telephone number, (e) your email address, and (f) a clear statement indicating that you do not wish to resolve claims through arbitration and demonstrating compliance with the 30-day time limit to opt out of the above arbitration and class action/jury trial waiver provisions.
15. TERM AND TERMINATION
15.1. Term. These Terms, as amended, will be effective commencing with your first use, pre-registration or registration of the Services and will remain in full force and effect throughout your use of the Services.
15.2. Termination by Scoot.
Scoot may terminate your use of the Services or any of our features or services at any time and for any reason, with or without notice, for conduct violating these Terms, including but not limited to, violations of the Rules to Ride, Rate Schedule, or Collision and Insurance Policy, or upon Scoot’ sole determination. You hereby agree to Scoot’ broad right of termination. You agree that if your use of the Services is terminated pursuant to these Terms, you will not attempt to use the Services under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold us harmless from any and all liability that we may incur therefor.
15.3. Termination by You.
You are free to terminate your use of the Services at any time. You can simply choose to stop visiting or using any aspect of the Services. If you wish to terminate your account on the Services, you may do so by sending an email to firstname.lastname@example.org or using any other account termination functionality that may be offered through the Services.
15.4. In case of termination, the User agrees to return immediately to Scoot any Scoot LEV, or any other object User might have in its possession belonging to Scoot. User agrees to pay any attorneys’ fees, court costs or costs of other legal procedures necessary for Scoot to recover any amounts due and owing, the Scoot LEV or any other object User might have in its possession belonging to Scoot.
15.5. User shall be responsible for any fees or costs incurred up to and including the date of termination. In addition to all other rights and recourses set out in these Terms, Scoot reserves the right to impose service fees on User, in case of non-observance by User of any provision of these Terms, in the manner and amounts specified in the Terms and/or the Rate Schedule.
16.1. Jurisdiction. The Site and App are controlled and operated by Scoot from its offices within the State of California and any country for which it operates LEVs. Scoot makes no representation that materials on the Site or App are appropriate or available for use in other locations. Those who choose to access or use the Site or App from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to the Site and App from jurisdictions where the contents or practices of the Services are illegal, unauthorized or penalized is strictly prohibited. Rental and Use of the LEVs are governed by the applicable laws and regulations of the geographic location where you access the App and rent the LEVs.
16.2. Notices. You must provide any notice required in accordance with these Terms via the User Account, if applicable, or the following email address: email@example.com. Scoot’ routine communications regarding the Services and any legal notices will be sent to the you either electronically (via User Account, the email address on record or by text message to the your mobile device using the number provided by you), by postal mail or by courier, except that Scoot may give notice of an amendment to the Terms by posting the notice on the Site, the App, the User Account, or by email to the email address on record. By providing your mobile telephone number to Scoot, you consent to receive text messages from Scoot relating to the provision of the Services. Notices are deemed received as of the time delivered. Scoot may periodically send you messages of an informational or advertising nature via email or text messages. You may choose to “opt-out” of receiving these messages by selecting the “opt-in” or “opt-out” link, as the case may be, at the foot of every such email, or by replying to a text message with the word STOP. You acknowledge and agree that notwithstanding your request to opt out from such messages, Scoot may still send and you may still receive emails or text messages reasonably required for the proper conduct of the Services. If you do not wish to receive any messages from Scoot, you must terminate your User Account, as applicable, and/or cease using the Services.
16.3. Choice of law; Venue. Any dispute arising out of or relating to this Agreement or the breach thereof shall be governed by the federal laws of the United States and the laws of the State of California, USA for all claims, without regard to or application of choice of laws, rules or principles. The parties hereby consent to the exclusive jurisdiction of the state and federal courts in California, USA, for all claims and both parties expressly waive any objections or defense based upon lack of personal jurisdiction or venue. The prevailing party to such dispute shall be entitled to recover its reasonable costs incurred in prosecuting or defending against such dispute, including its reasonable attorneys’ fees and experts’ fees.
16.4. Waiver. No delay or omission by Scoot to exercise any right or power occurring upon any noncompliance or default by you with respect to any of the Terms shall impair any such right or power or be construed to be a waiver thereof. A waiver by Scoot of any of the covenants, conditions, or agreements to be performed by you shall not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition, or agreement herein contained. Unless stated otherwise, all remedies provided for in these Terms shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.
16.5. Severability. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
16.6. Assignment. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Scoot without restriction. Any assignment attempted to be made by you in violation of these Terms shall be void. These Terms will be binding upon and inure to the benefit of the parties hereto, and permitted successors and assigns.
16.7. No Agency. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Scoot as a result of these Terms or use of the Services.
16.8. Survival. The provisions of these Terms that are intended to survive the termination of these Terms by their nature will survive the termination of these Terms, including, but not limited to, Sections 5 (Rates; Security Deposit; Payment Options), 6 (Guidelines for Use; Prohibited Activities), 7 (Privacy; Service Security), 8 (Intellectual Property), 9 (Links to Third Party Sites), 10 (Indemnity), 11 (Disclaimers), 12 (Limitations of Liability), 13 (Limitations; Basis of the Bargain), 14 (Dispute Resolution – Arbitration & Class Action Waiver (U.S. Users)), 15 (Term and Termination), and 16 (Miscellaneous).
16.9. Force Majeure. Neither party will be liable for any delay or failure in performance to the extent the delay or failure is caused by events beyond the party’s reasonable control, including, a significant failure of the Internet, fire, flood, acts of God, explosion, war or the engagement of hostilities, strike, embargo, labor dispute, government requirement, civil disturbances, or civil or military authority.
16.10. Headings. The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and shall not be deemed to limit or affect any of the provisions hereof.
16.11. Entire Agreement. This is the entire agreement between you and Scoot relating to the subject matter herein and supersedes all previous communications, representations, understandings and agreements, either oral or written, between the parties with respect to said subject matter. These Terms shall not be modified except in a writing, signed by both parties, or by a change to these Terms made by Scoot as authorized in these Terms.
16.12. Disclosures. The services hereunder are offered by Scoot Rides, Inc. located at 1255 Howard St., San Francisco, CA 94103. You may contact us by sending correspondence to the foregoing address or by emailing us at firstname.lastname@example.org. If you are a California resident, you may have these Terms mailed to you electronically by sending a letter to the foregoing address with your electronic mail address and a request for these Terms.