We’ve recently added a new model of scooter to the fleet. They’re similar to the other vehicles on the road, only better. They’re smooth, fast, fun, and by far the best way to get around the city.
The new scoots don’t have keys — they turn on and off only with the Scoot app. The new scoots can go 20 miles on a single charge, and take about 3 hours to charge up from 0 to full. They have a top speed of 25 miles per hour, just like our other models.
We help you get around the city by letting you share a fleet of electric motorscooters. You can rent our scooters by the hour, keep it for a whole afternoon, overnight, or for up to 48 hours if you want. Our scoots are fun to ride, easy to park and remarkably affordable.
Do I have to bring it back to where I picked it up?
Nope! You can pick a scoot up at one location and drop it off at any other location, as long as the app says there’s room to park. When you reserve a scoot in the app you can change the drop-off location before you start riding. You can also change your drop-off while you’re out riding. If you want to return to the garage where you started, just keep your pickup and drop-off the same.
Not to worry. We’ve developed a great orientation to get you up and scooting in no time. Orientation sessions are about 30 minutes long, with a trained Scoot coach to help you along. You’ll learn how to turn on a Scoot, brake and accelerate, use appropriate lights, and ride with traffic. It does help if you are already comfortable riding a bike.
We have scoots parked at over 75 locations all around San Francisco. Some scoots are parked inside city garages, others are just at the curb on specific streets, in residential garages, or at office buildings. To see the complete list of where you can pick up or drop-off a scoot, check our Locations here and to get even more detail, have a look at our app here.
You can use any scoot that is available. If you want to ensure there’s a scoot waiting for you at a certain time, you can reserve the scoot early. You’ll get 15 minutes of free reservation; after that normal scoot prices kick in.
You do need a smartphone (iOS or Android) to ride a scoot. Your phone helps us keep track of the scoot and gives you lots of useful information to make your ride better, like maps, battery level, cashless payment, and instructions.
Yes! Each of our locations in the city can have multiple scoots there at any given time. Some can hold 3 scoots, others up to 18. Heads up: since you can drop a scoot off at a different location than where you picked up from, there aren’t always the same number of scoots at each location all the time. Once you’re a member you’ll be able to see what locations have scoots available for pickup and what locations have room for drop-off, all in real-time.
Usually you can park right in front of wherever you are going, or really close by. There is designated motorcycle parking all around San Francisco, but you can also park in lots of places that cars won’t fit, like those little bits of curb between two driveways, or between two parked cars (just be sure either you or the car pays the meter and that they can see the scoot when they are backing out of the space!). You are not allowed to park on sidewalks by law.
Scoots get the equivalent of 600 MPG. When you are riding one, it uses about half the power of your toaster to carry you around the city at 25 MPH. Even when you factor in the emissions from the power plants that make the electricity that goes into a scoot’s battery, the scoot still emits 2% of what a car emits when driving in the city. Nearly every part of the scoot is recyclable, including the battery.
In addition to a helmet, it’s a good idea to wear gloves (mainly to keep your hands warm in the wind, but also to protect them if you fall). You should also wear long sleeves and pants, and durable, closed toe shoes. According to Jenni, our Head Coach, “Boots go great with scoots.”
Can I carry a passenger or let my friends ride the scoot?
Nope, scoots are one-person vehicles and you cannot bring a passenger. Only you should ride your scoot. Letting friends who are not Scoot members ride (even if they say they know how) is not safe and against our rules.
Scoots can park in any legal parking space in San Francisco, but riders can only finish using their scoot at Scoot Spots (garages and other designated charging locations) and at the curb in residential areas in the northeastern half of San Francisco. These residential areas are Scoot Zones where you can park at curblets (curbs 8 ft or less) and non-metered motorcycle parking spaces.
We are expanding our service area and charging network every month! Look for scoots in your neighborhood soon.
We get asked this question a lot, but before we answer it, we want to remind you that insurance isn’t what keeps you safe. Whether you’re scooting or biking or just cooking with something that’s past its sell-by date, you have to look out for yourself and for others. Insurance only helps if something goes wrong.
Having said that, what can happen on a scoot and how can insurance help? For one, your scoot could tip over. Most scoots, like bikes, only have two wheels, which means they don’t stand up on their own and can slip and fall on things like wet train tracks (the number one cause of scoot falls). If this happens to you, it will probably hurt, but not so badly that you will need medical attention. If you do need medical attention, the insurance that applies is your health insurance. Just like most car rental companies, bike rental companies, or Zipcar, Scoot does not insure your body or provide medical insurance.
A Scoot Quad is a four-wheel vehicle you can ride anywhere in San Francisco. It’s a mini car and fits two people! Scoot Quads are only available to Scoot members. They go 25 mph and 40 miles on a single charge. They are, of course, all-electric!
You can ride a Scoot Quad anywhere in San Francisco. It goes 25 mph, so no highways or bridges allowed. Scoot Quads are parked at special Scoot Garages all over the city. You can pick one up and ride one-way to another Scoot Garage. At this time, you won’t be able to End a Scoot Quad ride on the street — always return to a garage and plug in!
Yes you sure can! Scoot Quads can carry two people — so finally you can scoot around town with your honey, or your mom, or whoever else you want to take on a fun ride! Remember: only Scoot members are allowed to drive the Scoot Quads. If your friend/dad wants to drive the quad, get him to signup for Scoot!