Questions? We’ve got answers!

What is Scoot?

What exactly is Scoot?

Scoot is a network of hundreds of electric scooters that you can pick up and drop off all over San Francisco.

How does the app work?

Want to know? Watch this video: Scoot App Demo from Scoot Networks on Vimeo.

How green is Scoot really?

Scoots get the equivalent of 600 MPG. When you are riding one, it uses about half the power of your toaster to carry you around the city at 25 MPH. Even when you factor in the emissions from the power plants that make the electricity that goes into a scoot's battery, the scoot still emits 2% of what a car emits when driving in the city. Nearly every part of the scoot is recyclable, including the battery.

How many scoots are there?

We currently have about 500 scooters on the road here in San Francisco. Every few months we add more scoots to the fleet.

Joining Scoot

What do I need to sign up?

You need a valid US drivers license, a clean driving record and a credit or debit card. Sorry, we do not accept prepaid cards.

Do I need a special type of license?

Nope. But, you do need to be 18+ years old with a clean driving record and a valid drivers license.

Do I need insurance?

We get asked this question a lot, but before we answer it, we want to remind you that insurance isn’t what keeps you safe. Whether you’re scooting or biking or just cooking with something that’s past its sell-by date, you have to look out for yourself and for others. Insurance only helps if something goes wrong. Having said that, what can happen on a scoot and how can insurance help? For one, your scoot could tip over. Most scoots, like bikes, only have two wheels, which means they don’t stand up on their own and can slip and fall on things like wet train tracks (the number one cause of scoot falls). If this happens to you, it will probably hurt, but not so badly that you will need medical attention. If you do need medical attention, the insurance that applies is your health insurance. Just like most car rental companies, bike rental companies, or Zipcar, Scoot does not insure your body or provide medical insurance.

Do I need a helmet?

Our scoots come with 2 sizes of helmets stowed in the back. You can also bring your own if you want.

How do I get the app?

Our app is available for both iOS and Android. You can download the Scoot App from the App Store or Google Play

Learning to Scoot

What if I have never ridden a scooter before?

No worries! We offer all of our customers in-person classes and online video instruction to get you on the road safely and confidently.

How long are the classes?

In-person classes last about an hour. Video instruction takes about 25 minutes to complete.

What if I have a motorcycle license?

If you have a motorcycle license you are still required to watch our instructional videos to learn the details of how our service and scooters work.

Riding Scoots

How do I make a reservation?

You can use any scoot that is available. If you want to ensure there's a scoot waiting for you at a certain time, you can reserve the scoot early. You'll get 15 minutes of free reservation; after that normal scoot prices kick in.

Can I ride a scoot in the rain or bad weather?

Yes, but you have to be very careful, just like on your bike. The phone dock on every Scoot is weatherproof.

What kind of clothes should I wear?

In addition to a helmet, it's a good idea to wear gloves (mainly to keep your hands warm in the wind, but also to protect them if you fall). You should also wear long sleeves and pants, and durable, closed toe shoes. According to Jenni, our Head Coach, "Boots go great with scoots."

Can I carry a passenger or let my friend ride the scoot?

Nope, scoots are one-person vehicles and you cannot bring a passenger. Only you should ride your scoot. Letting friends who are not Scoot members ride (even if they say they know how) is not safe and against our rules.

Can I take the scoots over the bridges or outside the city?

No, the scoots are just for riding around town. They aren't fast enough for the bridges and the freeways so it wouldn't be safe to ride them out of SF.

Can the scoot climb San Francisco's crazy hills?

Yes, the scoots can climb almost any hill in the city. They just go a bit slower up hill, and steep hills use more battery than the flats.

Parking Scoots

Where are the Scoots?

We have scoots parked at over 75 locations all around San Francisco. Some scoots are parked inside city garages, others are just at the curb on specific streets, in residential garages, or at office buildings. To see the complete list of where you can pick up or drop-off a scoot, check our Locations here and to get even more detail, have a look at our app here.

During my ride, where can I park?

Usually you can park right in front of wherever you are going, or really close by. During your ride, you can park at any legal parking space in San Francisco. This includes garages, on the street (mind the street signs), and for FREE at motorcycle meters and between car meters. By law, you are not allowed to park on sidewalks.

At the end of my ride, where can I park?

When a rider is done with their ride and ready to leave it for the next person, they can end their ride in one of our 55+ garages, on the street in any neighborhood in a Blue Zone (shown in the app) or for free at motorcycle meters or between car meters.

Prices & Fees

How much does it cost to join?

It's free to join scoot!

How much does it cost to ride?

Not much! You are always presented with a selection of Scoots and get an estimated price in advance. Rides that select the convenience of ending on the street will cost a little more. Taking scoots with less than 10 miles to a garage will cost less. Most rides range from $3 to $5 for the first 30 minutes and $.10 a minute after that. Scoots with low battery are often FREE if you end your ride at a charging garage!

Are there any late fees?

Nope!

What about parking tickets or accidents?

You are responsible for any parking tickets or tow fees the scooter receives during and immediately after your ride. Insurance is included in the cost of the ride but you will be responsible for the first $500 dollars of any damage or insurance claim involving the scooter. See our Terms & Conditions for more details.

Visiting SF?

I'm not from the Bay Area and visiting SF soon. Can I get the locals-only signup?

Nope. Only Bay Area residents can join with the locals-only signup. If you're from out of town, sign up for Scoot and get the 2-Day Pass here!

I am just in town for the weekend. Can I rent a scoot?

Yes you can, check out the 2-day pass!

I live in SF but want to get the 2-Day Pass. What do I do?

If you just want to try Scoot out, sign up for the 2-Day Pass and explore SF on a scoot! You can choose later if you want to keep riding or not.

Who can buy a 2-day pass?

Anyone with a U.S. driver's license can sign up for Scoot and get the 2-Day Pass. Only Bay Area residents can join for $0 and get our locals-only deal.

How much does the 2-day pass cost?

The 2-Day Pass costs $79. It gives new members a lesson, a license check, and unlimited access to our scooters for 48 hours. Individual rides are not charged during the 2 days.

Other Questions

When are you coming to my city?

Soon! We are exploring cities outside of San Francisco. Tell us what city you're in or where you'd like to see us next!