Questions? We’ve got answers!

What is Scoot?

What exactly is Scoot?

Scoot is a network of hundreds of electric scooters that you can pick up and drop off all over San Francisco.

How does the app work?

Want to know? Watch this video: Scoot App Demo from Scoot Networks on Vimeo.

How green is Scoot really?

Scoots get the equivalent of 600 MPG. When you are riding one, it uses about half the power of your toaster to carry you around the city at 25 MPH. Even when you factor in the emissions from the power plants that make the electricity that goes into a scoot's battery, the scoot still emits 2% of what a car emits when driving in the city. Nearly every part of the scoot is recyclable, including the battery.

How many scoots are there?

We currently have about 500 scooters on the road here in San Francisco. Every few months we add more scoots to the fleet.

Joining Scoot

Do I need a special type of license?

Nope. But, you do need to be 21+ years old with a clean driving record and a valid drivers license.

Do I need insurance?

We get asked this question a lot, but before we answer it, we want to remind you that insurance isn’t what keeps you safe. Whether you’re scooting or biking or just cooking with something that’s past its sell-by date, you have to look out for yourself and for others. Insurance only helps if something goes wrong. Having said that, what can happen on a scoot and how can insurance help? For one, your scoot could tip over. Most scoots, like bikes, only have two wheels, which means they don’t stand up on their own and can slip and fall on things like wet train tracks (the number one cause of scoot falls). If this happens to you, it will probably hurt, but not so badly that you will need medical attention. If you do need medical attention, the insurance that applies is your health insurance. Just like most car rental companies, bike rental companies, or Zipcar, Scoot does not insure your body or provide medical insurance.

Do I need a helmet?

Our scoots come with 2 sizes of helmets stowed in the back. You can also bring your own if you want.

How do I get the app?

Our app is available on for both iOS and Android. You can download the Scoot App from the App Store or Google Play

Learning to Scoot

What if I have never ridden a scooter before?

No worries! We offer all of our customers in-person classes and online video instruction to get you on the road safely and confidently.

How long are the classes?

In-person classes last about an hour. Video instruction takes about 25 minutes to complete.

What if I have a motorcycle license?

If you have a motorcycle license you are still required to watch our instructional videos to learn the details of how our service and scooters work.

Riding Scoots

How do I make a reservation?

You can use any scoot that is available. If you want to ensure there's a scoot waiting for you at a certain time, you can reserve the scoot early. You'll get 15 minutes of free reservation; after that normal scoot prices kick in.

Can I ride a scoot in the rain or bad weather?

Yes, but you have to be very careful, just like on your bike. The phone dock on every Scoot is weatherproof.

What kind of clothes should I wear?

In addition to a helmet, it's a good idea to wear gloves (mainly to keep your hands warm in the wind, but also to protect them if you fall). You should also wear long sleeves and pants, and durable, closed toe shoes. According to Jenni, our Head Coach, "Boots go great with scoots."

Can I carry a passenger or let my friend ride the scoot?

Nope, scoots are one-person vehicles and you cannot bring a passenger. Only you should ride your scoot. Letting friends who are not Scoot members ride (even if they say they know how) is not safe and against our rules.

Can I take the scoots over the bridges or outside the city?

No, the scoots are just for riding around town. They aren't fast enough for the bridges and the freeways so it wouldn't be safe to ride them out of SF.

Can the scoot climb San Francisco's crazy hills?

Yes, the scoots can climb almost any hill in the city. They just go a bit slower up hill, and steep hills use more battery than the flats.

Parking Scoots

Where are the Scoots?

We have scoots parked at over 75 locations all around San Francisco. Some scoots are parked inside city garages, others are just at the curb on specific streets, in residential garages, or at office buildings. To see the complete list of where you can pick up or drop-off a scoot, check our Locations here and to get even more detail, have a look at our app here.

During my ride, where can I park?

Usually you can park right in front of wherever you are going, or really close by. There is designated motorcycle parking all around San Francisco, but you can also park in lots of places that cars won't fit, like those little bits of curb between two driveways, or between two parked cars (just be sure either you or the car pays the meter and that they can see the scoot when they are backing out of the space!). You are not allowed to park on sidewalks by law.

At the end of my ride, where can I park?

Scoots can park in any legal parking space in San Francisco, but riders can only finish using their scoot at Scoot Spots (garages and other designated charging locations) and at the curb in residential areas in the northeastern half of San Francisco. These residential areas are Scoot Zones where you can park at curblets (curbs 8 ft or less) and non-metered motorcycle parking spaces. We are expanding our service area and charging network every month! Look for scoots in your neighborhood soon.

Prices & Fees

How much does it cost to join?

It's free to join scoot!

How much does it cost to ride?

Not much! You can ride scoots up to 30 minutes for $3, and 10¢ every minute after. During commute hours, rides up to 30 minutes are $5. Quad prices are $6 up to 30 minutes and 20¢ each minute afterwards. Commute Hours: M-F, 7am-10am, 4pm-7pm Note: Scoot has no monthly fees. To check out more details see our pricing page.

Are there any late fees?

Nope!

What about parking tickets or accidents?

You are responsible for any parking tickets or tow fees the scooter receives during and immediately after your ride. Insurance is included in the cost of the ride but you will be responsible for the first $500 dollars of any damage or insurance claim involving the scooter. See our Terms & Conditions for more details.

Visiting SF?

I'm not from the Bay Area and visiting SF soon. Can I get the locals-only signup?

Nope. Only Bay Area residents can join with the locals-only signup. If you're from out of town, sign up for Scoot and get the 2-Day Pass here!

I am just in town for the weekend. Can I rent a scoot?

Yes you can, check out the 2-day pass!

I live in SF but want to get the 2-Day Pass. What do I do?

If you just want to try Scoot out, sign up for the 2-Day Pass and explore SF on a scoot! You can choose later if you want to keep riding or not.

Who can buy a 2-day pass?

Anyone with a U.S. driver's license can sign up for Scoot and get the 2-Day Pass. Only Bay Area residents can join for $0 and get our locals-only deal.

How much does the 2-day pass cost?

The 2-Day Pass costs $79. It gives new members a lesson, a license check, and unlimited access to our scooters for 48 hours. Individual rides are not charged during the 2 days.

Other Questions

When are you coming to my city?

Soon! We are exploring cities outside of San Francisco. Tell us what city you're in or where you'd like to see us next!