Questions? We’ve got answers!

What are the new Scoots?

We’ve recently added a new model of scooter to the fleet. They’re similar to the other vehicles on the road, only better. They’re smooth, fast, fun, and by far the best way to get around the city.

The new scoots don’t have keys — they turn on and off only with the Scoot app. The new scoots can go 20 miles on a single charge, and take about 3 hours to charge up from 0 to full. They have a top speed of 25 miles per hour, just like our other models.

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How many scoots are in the fleet?

We currently have about 400 scooters on the road here in San Francisco. Every few months we add more scoots to the fleet.

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What exactly is Scoot?

We help you get around the city by letting you share a fleet of electric motorscooters. You can rent our scooters by the hour, keep it for a whole afternoon, overnight, or for up to 48 hours if you want. Our scoots are fun to ride, easy to park and remarkably affordable.

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Do I need a special type of license?

Nope. But, you do need to be 21+ years old with a clean driving record and a valid drivers license.

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What are the requirements to be a member and to ride the scoots?

Scoot members must be at least 21 years old, have a valid, US-issued drivers license, and a clean driving record (no more than 1 accident or moving violation in the last 3 years).

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Do I have to bring it back to where I picked it up?

Nope! You can pick a scoot up at one location and drop it off at any other location, as long as the app says there’s room to park. When you reserve a scoot in the app you can change the drop-off location before you start riding. You can also change your drop-off while you’re out riding. If you want to return to the garage where you started, just keep your pickup and drop-off the same.

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How much does it cost?

Not much!

You can ride scoots up to 30 minutes for $3, and 10¢ every minute after. During commute hours, rides up to 30 minutes are $5. Quad prices are $6 up to 30 minutes and 20¢ each minute afterwards.

Commute Hours: M-F, 7am-10am, 4pm-7pm

Note: Scoot has no monthly fees.
To check out more details see our pricing page.

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What if I don’t know how to ride a scooter?

Not to worry. We’ve developed a great orientation to get you up and scooting in no time. Orientation sessions are about 30 minutes long, with a trained Scoot coach to help you along. You’ll learn how to turn on a Scoot, brake and accelerate, use appropriate lights, and ride with traffic. It does help if you are already comfortable riding a bike.

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Where are the Scoots?

We have scoots parked at over 75 locations all around San Francisco. Some scoots are parked inside city garages, others are just at the curb on specific streets, in residential garages, or at office buildings. To see the complete list of where you can pick up or drop-off a scoot, check our Locations here and to get even more detail, have a look at our app here.

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How do I make a reservation?

You can use any scoot that is available. If you want to ensure there’s a scoot waiting for you at a certain time, you can reserve the scoot early. You’ll get 15 minutes of free reservation; after that normal scoot prices kick in.

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What about helmets?

Our scoots come with 2 sizes of helmets stowed in the back. You can also bring your own if you want.

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Do I have to have a smartphone to use the scoots?

You do need a smartphone (iOS or Android) to ride a scoot. Your phone helps us keep track of the scoot and gives you lots of useful information to make your ride better, like maps, battery level, cashless payment, and instructions.

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I’m not from the Bay Area and visiting SF soon. Can I get the $25 locals-only signup?

Nope. Only Bay Area residents can join with the $25 locals-only signup. If you’re from out of town, sign up for Scoot and get the 2-Day Pass Pass!

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Are there multiple scoots at each location?

Yes! Each of our locations in the city can have multiple scoots there at any given time. Some can hold 3 scoots, others up to 18. Heads up: since you can drop a scoot off at a different location than where you picked up from, there aren’t always the same number of scoots at each location all the time. Once you’re a member you’ll be able to see what locations have scoots available for pickup and what locations have room for drop-off, all in real-time.

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During my ride, where can I park a scoot?

Usually you can park right in front of wherever you are going, or really close by. There is designated motorcycle parking all around San Francisco, but you can also park in lots of places that cars won’t fit, like those little bits of curb between two driveways, or between two parked cars (just be sure either you or the car pays the meter and that they can see the scoot when they are backing out of the space!). You are not allowed to park on sidewalks by law.

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How green is Scoot really?

Scoots get the equivalent of 600 MPG. When you are riding one, it uses about half the power of your toaster to carry you around the city at 25 MPH. Even when you factor in the emissions from the power plants that make the electricity that goes into a scoot’s battery, the scoot still emits 2% of what a car emits when driving in the city. Nearly every part of the scoot is recyclable, including the battery.

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Can I ride a scoot in the rain or bad weather?

Yes, but you have to be very careful, just like on your bike. The phone dock on every Scoot is weatherproof.

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What kind of clothes should I wear on the scoots?

In addition to a helmet, it’s a good idea to wear gloves (mainly to keep your hands warm in the wind, but also to protect them if you fall). You should also wear long sleeves and pants, and durable, closed toe shoes. According to Jenni, our Head Coach, “Boots go great with scoots.”

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Can I carry a passenger or let my friends ride the scoot?

Nope, scoots are one-person vehicles and you cannot bring a passenger. Only you should ride your scoot. Letting friends who are not Scoot members ride (even if they say they know how) is not safe and against our rules.

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Can I take the scoots over the bridges or outside the city?

No, the scoots are just for riding around town. They aren’t fast enough for the bridges and the freeways so it wouldn’t be safe to ride them out of SF.

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When are you coming to my city?

Soon! We will begin exploring cities outside of San Francisco in 2015. Tell us what city you’re in or where you’d like to see us next!

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Can the scoot climb San Francisco’s crazy hills?

Yes, the scoots can climb almost any hill in the city. They just go a bit slower up hill, and steep hills use more battery than the flats.

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I live in SF but want to get the 2-Day Pass. What do I do?

If you just want to try Scoot out, sign up for the 2-Day Pass and explore SF on a scoot! You can choose later if you want to keep riding or not.

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Who can buy a 2-day pass?

Anyone with a U.S. driver’s license can sign up for Scoot and get the 2-Day Pass. Only Bay Area residents can join for $25 and get our locals-only deal.

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Can Scoots park everywhere in San Francisco?

Scoots can park in any legal parking space in San Francisco, but riders can only finish using their scoot at Scoot Spots (garages and other designated charging locations) and at the curb in residential areas in the northeastern half of San Francisco. These residential areas are Scoot Zones where you can park at curblets (curbs 8 ft or less) and non-metered motorcycle parking spaces.

We are expanding our service area and charging network every month! Look for scoots in your neighborhood soon.

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What about insurance?

We get asked this question a lot, but before we answer it, we want to remind you that insurance isn’t what keeps you safe. Whether you’re scooting or biking or just cooking with something that’s past its sell-by date, you have to look out for yourself and for others. Insurance only helps if something goes wrong.

Having said that, what can happen on a scoot and how can insurance help? For one, your scoot could tip over. Most scoots, like bikes, only have two wheels, which means they don’t stand up on their own and can slip and fall on things like wet train tracks (the number one cause of scoot falls). If this happens to you, it will probably hurt, but not so badly that you will need medical attention. If you do need medical attention, the insurance that applies is your health insurance. Just like most car rental companies, bike rental companies, or Zipcar, Scoot does not insure your body or provide medical insurance.


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What’s a Scoot Quad?

A Scoot Quad is a four-wheel vehicle you can ride anywhere in San Francisco. It’s a mini car and fits two people! Scoot Quads are only available to Scoot members. They go 25 mph and 40 miles on a single charge. They are, of course, all-electric!

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Where can I take a Scoot Quad?

You can ride a Scoot Quad anywhere in San Francisco. It goes 25 mph, so no highways or bridges allowed. Scoot Quads are parked at special Scoot Garages all over the city. You can pick one up and ride one-way to another Scoot Garage. At this time, you won’t be able to End a Scoot Quad ride on the street — always return to a garage and plug in!

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How many Quads are there?

We’ve got 10 Scoot Quads on the road, from a limited set of locations. If you’re trying to reach a quad and it’s a hop or a skip away, scoot there!

Yes, you can ride a Scoot Quad from one location to another! One-way Quad trips are a-Ok!

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Can I bring a friend in a Scoot Quad?

Yes you sure can! Scoot Quads can carry two people — so finally you can scoot around town with your honey, or your mom, or whoever else you want to take on a fun ride! Remember: only Scoot members are allowed to drive the Scoot Quads. If your friend/dad wants to drive the quad, get him to signup for Scoot!

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How much does the 2-day pass cost?

The 2-Day Pass costs $79. It gives new members a lesson, a license check, and unlimited access to our scooters for 48 hours. Individual rides are not charged during the 2 days.

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