Community FAQs


Q: What's a "scoot" anyway?

A: "Scoots" are moderate-speed electric mopeds ("motorized bicycles") that are shared by thousands of San Franciscans who want an affordable, quiet, environmentally friendly way to get around town. Scoots have a maximum speed of 30MPH, which means you won't see one getting a speeding ticket any time soon.

Q: Why are there scoots on my street?

A: One of your neighbors rented one of the many scoots available all over San Francisco and drove it home or to work. Your neighbors are members of Scoot and they have access to hundreds electric mopeds that can be driven on one-way or round trips within the city.

Q: What do I do if a scoot needs to be moved?

A: Shoot us an email at community@scoot.co so we can address the situation as quickly as possible. If you're able to include the scoot's number (found on the front), an address, and even a picture, we'll be able to respond faster and more effectively.

Q: Who can use these scoots?

A: If you have a current automobile license and a good driving record, you can scoot, too. Because these are electric mopeds and not motorcycles, you don't need a special license (think "motorized bicycle"). We'll even teach you how to drive if you want to learn how.

Q: Is it legal for scoots to park on my street?

A: Yes. Just like a rental car, scoots can park on the street. And scoots are usually picked up by another rider within a few hours of being dropped off, so they won’t be there for long. If you see a scoot on your street, it is just using available space. Scoot’s do not have city-designated street parking spaces the way some shared cars do.

Q: Aren't scoots taking up parking spaces?

A: It turns out that a lot of people who scoot have given up their cars because they can use public transportation, their bikes, shared vehicles, and scoots to get around. In fact, more people have given up their on-street car parking spaces than all of the scoots in SF could possibly use. Many Scoot members also avoid buying cars because they have so many transit options now. Scoot riders try to park in small curb spaces that can't be used by cars, which means even more parking is freed up for neighbors who need to park a car on the street. By taking advantage of spots unusable by most cars, scoots give people a transportation option near their house without taking up a car space that their neighbor needs.

Q: How do these electric mopeds get charged if they park on the street?

A: Well, Scoot has over 50 garages all over San Francisco where scoots go to charge. If that doesn't happen, we'll swap its battery to get it rolling again.

Q: Why don't scoots need Residential Parking Permits?

A: The City of San Francisco allows electric mopeds to park in areas that normally require a Residential Parking Permit sticker, with some restrictions. This allows people who don't own cars and who prefer to share scoots with others to access personal transportation, along with using other transit options. Scoot members are instructed to park on curb spaces too small for cars.

Q: Aren't these like those tourist scooters?

A: No. Actually, about 98% of Scoot members live or work in San Francisco and are doing their part to reduce car use in the city by scooting instead.

Q: Come on—didn't you guys put these scoots on my street?

A: Seriously, we're in the scoot sharing business, not the parking business. We only move scoots if there's a need to do so. Almost all scoots move freely around the city where Scoot members need to take them and we try our best not to move them ourselves.